Frequently Asked Questions
Find answers to common questions about our skincare products, ingredients, shipping, and order processing.
Are your products suitable for sensitive skin?
Yes, our products are dermatologist-tested and formulated with gentle, naturally derived ingredients suitable for all skin types, including sensitive skin. They are free from synthetic fragrances, harsh sulfates, and parabens.
How do I use these products?
We recommend following the standard skincare sequence: Cleanse → Tone → Apply Treatment/Serum → Moisturize → Sunscreen (AM). Detailed usage instructions can be found on each product page or packaging.
How long does shipping take?
Orders are processed within 1–2 business days. Standard shipping typically takes 3–5 business days within the continental US, while international delivery ranges from 7–14 business days depending on destination.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely satisfied with your purchase, you can return unopened or gently used items within 30 days of delivery for a full refund or exchange.